This Privacy Policy explains how Lingo Mastery Hub handles personal data in connection with its language courses, tutoring, bookings, and related website services. It applies to classroom study in Itaboraí, online lessons, and other interactions with the site.
Use the contact details below for questions about this policy or the handling of personal data.
Subject to applicable law, individuals may request access to their data, correction of incomplete or inaccurate information, deletion in appropriate cases, restriction of certain processing, or review of how a request was handled. Some records may need to be retained where the law requires it or where the information is necessary to complete a service or resolve a dispute.
To exercise a privacy right, a user should submit a clear request using the contact details in this policy and include enough information to identify the relevant record. We may ask for additional details to confirm identity or to understand the scope of the request before responding.
We keep personal data only for as long as needed to manage inquiries, enrolment, lessons, payments, records, and legal obligations. When data is no longer required, we delete it or anonymize it unless a longer period is needed for compliance, dispute handling, or accounting purposes.
If we make material changes, we will update the policy text on the website and may provide an additional notice where appropriate. The revised version applies from its stated effective date.
We use personal data to respond to inquiries, assess starting level, match groups and timetables, confirm course terms, manage enrolment, deliver scheduled lessons and guided practice, prepare materials and progress summaries, process payments, maintain records, support online sessions, and handle security, troubleshooting, and legal compliance. We may also use limited data to improve the organization of our courses and website services.
We may share personal data with service providers that support website hosting, communications, booking management, online lesson delivery, payment processing, and technical maintenance. These parties may process data only for the services they provide to us and are expected to handle it under appropriate confidentiality and security obligations.
We may disclose personal data when required to comply with law, court orders, lawful requests from public authorities, or to protect our rights, users, or operations. We may also share information where disclosure is needed to investigate fraud, security incidents, or misuse of our services.
We may collect identification and contact details, course inquiry information, level screening responses, scheduling preferences, payment-related records, attendance and progress information, and technical data such as device and browser information. Where users join online lessons or consultations, we may also process audio, video, and chat content needed to deliver the session.
We receive data directly when a user submits a contact form, books a consultation, asks about a course, completes level screening, enrols, or participates in lessons and workshops. We also collect limited information automatically through the website and online tools used to manage bookings, communications, and class delivery.
Our website may use essential cookies to support core functions, such as page navigation and form submission, and functional cookies to remember basic preferences. We may also use limited analytics or performance cookies to understand how the site is used and to improve reliability. Cookies do not identify a user by name unless combined with information the user has provided.
Users may manage cookies through their browser controls and, where available, through on-site preference tools. Disabling some cookies may affect booking functions, session continuity, or other site features that rely on basic technical storage.
